Contact · 聯絡我們
Talk to a person
There is no bot and no ticket queue. Messages land with the two people who make and pack the pins, and we answer within one working day.
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Email Fastest
hello@mozan.studio — orders, faults, everything else.
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Instagram Casual questions
@mozan.studio — DMs are read daily. Do not send order numbers here.
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Studio Hong Kong
GEA Media Limited, Hong Kong SAR — visits by appointment only, because it is a workshop, not a shop.
What to write, depending on why
- An existing order. Quote your order number and we can find it in seconds. Include it in the subject line — every parcel is matched to its order, not to a name.
- Choosing a flower. Tell us who it is for, roughly how they wear their hair, and whether they like attention. We will answer with two or three names rather than a link to the catalogue.
- Press, wholesale, stockists. We are a small studio and we read everything. Wholesale enquiries should include your shop's city and whether you carry other independent makers.
- Something wrong. Photograph it and send it within forty-eight hours of delivery. Faults are replaced, not argued about.
Before you write
The FAQ answers sizing, shipping windows and care. Shipping & returns has delivery estimates by region and the duties position. If your question is one of those, you will have your answer faster by reading those two pages — and if it is not, we genuinely want to hear it.
Write to us
Include your order number if you have one.
hello@mozan.studio