FAQ · 常見問題
Start here if something is unclear
Most questions are about length, how to insert it, and how long shipping takes. All three are answered below.
Do I need to choose a length?
No — each pin comes in one fixed length, and every design currently available is 18 cm. That length passes clean through a full low bun on fine, medium and thick hair alike. The 20 cm and 25 cm models will be released later as designs of their own, each with its length clearly marked.
Which flowers can I order right now?
The plain ink pins（素簪）and the ink plum 素·梅 in the Ink-Flower series are in stock and ship in two to three business days. The Flower Goddess series with silver, and the rest of the Ink-Flower series, are pre-orders shipping by mid-January 2027. Each product page says which it is.
How do you actually put it in?
Gather your hair into a low twist or chignon first, then push the pin horizontally through it so both ends emerge. The shaft should lie level — never pointing upward like a pencil. It takes about four tries to feel natural, and after that you can do it without a mirror.
Will it hold thick, heavy hair?
Yes, with the 18 cm length and a proper twist. The pin is solid ebony with a tapered tip; the holding power comes from the wood crossing the whole bun, not from the curve. If your hair slips out, the bun is too loose or the pin is too short — not too weak.
Is each pin really one piece of wood?
Yes. The head is carved from the same block as the shaft. There is no glue joint, no dowel, and no plastic flower. This is also why we will not make heavy tassels — they require an attachment point that would compromise the piece.
Why is there no logo on the pin?
Because you know it is ours, and anyone who needs to be told is not the customer. The mark is the wood and the specific flower you chose.
How long until it ships?
In-stock pins ship in two to three business days. Pre-orders close on 30 December and are guaranteed to arrive before 15 January 2027 — if yours does not, you get a full refund. We make in small batches rather than holding stock, which is why some designs are pre-order only.
How do I care for the wood?
One drop of camellia oil on a soft cloth once a week, wiped along the grain and buffed dry after ten minutes. Never soak it in water and never leave it on a windowsill or dashboard. Full instructions are on the Care & Ritual page.
Does the silver on the Flower Goddess series tarnish?
Slowly, yes — real silver always does. Polish it with a dry silver cloth. Never use the same cloth you used to oil the wood, or you will be pushing oil into the filigree.
Can you gift-wrap it?
Every order arrives in our box with the pin standing upright, ready to give. Reply to your confirmation email with the message and we will hand-write it on a card — no extra charge.
Do you ship internationally?
Yes, from Hong Kong to most destinations. Rates and estimated delivery windows are listed on the Shipping & Returns page.
Answered nothing?
Write to us and a real person will reply — usually within two working days.
hello@mozan.studio