Shipping & Returns · 運送與退換
Shipped from Hong Kong, tracked
Every pin is made in small batches. We would rather tell you honestly that it takes a few weeks than pretend it is in a warehouse.
Timeline
Order placed Day 0
You receive a confirmation immediately. Every pin has a fixed length, so what is reserved for you is that exact pin.
In stock: ships 2–3 days
素簪 plain series and the Ink Plum blossom are ready to go — packed and handed to the carrier within three business days.
Pre-order: ships by 18 Dec
Flower Goddess silver series and most of the Ink-Flower series close on 30 Nov and are guaranteed in your hands before 25 Dec — or refunded in full.
Tracked shipping See table
A tracking number is emailed the moment the parcel leaves Hong Kong.
Rates and delivery estimates
| Hong Kong · Taiwan · Macao | 2–4 working days · Free |
|---|---|
| Asia Pacific (JP, KR, SG, MY, TH, AU, NZ) | 5–9 working days · Free over US$80 · else US$12 |
| United States · Canada | 7–14 working days · Free over US$120 · else US$18 |
| United Kingdom · EU | 8–16 working days · Free over US$120 · else US$18 |
| Rest of world | 10–21 working days · Calculated at checkout |
Estimates start from dispatch, not from the moment you order. Public holidays in either country extend them.
Duties and customs
Prices shown are in US dollars and do not include import duties. Most parcels clear without being charged, but any duty or import tax levied by your country is payable by the recipient. We declare honestly and do not mark parcels as gifts.
Returns
- Fourteen days from delivery to request a return on unused pieces in their original box.
- Contact first. Email hello@mozan.studio with your order number — do not post it back unannounced.
- Unworn only. Because ebony picks up the oils of whoever wears it, a pin that has been worn cannot be resold and cannot be refunded.
- Return shipping is covered by the customer unless the piece arrived damaged or wrong.
- Refunds go back to the original payment method within five working days of the parcel arriving with us.
Damaged in transit
Photograph the pin and the box within forty-eight hours of delivery and send both to us. If it broke in transit we replace it — you will not be asked to argue about it.
Questions about an order
Include your order number and we will find it faster.
hello@mozan.studio