Terms of Sale

Last updated 9 October 2026 · GEA Media Limited (Hong Kong SAR, company no. 76559506), trading as MOZAN 墨簪

01 · Who you are contracting with

All orders are with GEA Media Limited of Hong Kong. Your statutory consumer rights in your own country are not reduced by anything below.

02 · Your order

• A fixed product. Every pin has one fixed length, printed on its page. There is no length selector because there is nothing to select.
• Acceptance. We accept your order when payment succeeds and we email confirmation. Until then we may decline it — for example if a listing price was published in error.
• Pricing. Prices are in US dollars and exclude duties and import taxes (see Shipping). What Stripe charges at checkout is the price you pay.

03 · Availability and pre-orders

• In stock pieces leave Hong Kong within two to three business days.
• Pre-order pieces are made after the order window closes. The ship-by date on the product page is a promise, not an estimate.
• The delivery guarantee. If your pre-ordered pin has not been delivered by 15 January 2027 despite a complete address, tell us and we refund it in full — including shipping. You keep the pin when it arrives.
• If we cannot make your pin at all, we cancel and refund in full. We will not substitute a different design without asking.

04 · Each piece is individual

Ebony is a natural material and each pin is finished by hand. Grain, colour depth and the exact placement of carving vary from photograph to photograph. This is the character of the object, not a defect. Anything outside reasonable variation — a crack, a loose setting, a finish fault — is a fault and we replace it.

05 · Delivery and title

Carrier estimates begin from dispatch, not from your order. Risk passes to you on delivery. If a parcel is returned to us because an address was incomplete, we can resend once you have paid postage again.

06 · Cancellation and returns

The full fourteen-day return window, the exclusions and the refund timings are set out in the Refund & Returns Policy.

07 · Warranty

Every pin carries a twelve-month warranty against faults in materials and workmanship — including a silver head coming loose, which should never happen because ours are set into the wood rather than glued. Wear, sun-bleaching and soaking damage are not faults; see Care.

08 · Liability

We are liable for loss caused by our negligence and for anything these terms cannot lawfully exclude. We are not liable for indirect or consequential loss, for delays outside our control, or for customs decisions taken by your country. Nothing here limits your statutory rights.

09 · Privacy and disputes

How we handle your data is set out in the Privacy Policy. These terms are governed by the laws of the Hong Kong SAR, save that consumers in the EU and UK keep the protection of their local mandatory consumer law. Email hello@mozan.studio before starting any formal process — nearly everything is solvable in one message.