Privacy · 隱私政策
Privacy Policy
The short version: we collect what we need to send you a hair pin and nothing we could sell. Card numbers go straight to Stripe — they never touch our hands.
Last updated 9 October 2026 · GEA Media Limited (Hong Kong SAR, company no. 76559506)
01Who we are
MOZAN 墨簪 is operated by GEA Media Limited, a company registered in the Hong Kong SAR (company number 76559506). We sell hand-finished ebony hair pins to customers worldwide from Hong Kong.
For anything in this policy, email hello@mozan.studio. We answer personally — there is no ticketing robot between you and us.
02What we collect
Order data — name, shipping and billing address, email address and the contents of your order. Payment card numbers never reach us: they are captured directly by Stripe, our payment processor.
Contact data — if you join the waitlist or email us, we keep your email address and whatever you wrote to us.
Technical data — approximate location (country level), device and browser type, referring page, and pages viewed. We collect this through Google Analytics 4, Meta Pixel and TikTok Pixel, but only once you have accepted non-essential cookies.
Wishlist and quiz answers — stored in your own browser. We never see them and they disappear if you clear your browser data.
03Why we use it
To make and deliver your order, and to tell you where it is.
To answer questions and to keep a record so we can find your order again.
To measure whether our advertising works, so we stop paying for ads that do not.
To meet legal obligations — tax and customs records we are required to keep.
04Advertising and analytics cookies
Strictly necessary cookies keep your wishlist and your basket working. They cannot be switched off.
Analytics and advertising cookies (Google Analytics 4, Meta Pixel, TikTok Pixel) are loaded only after you accept them. Declining does not lock you out of any part of the site and you can still buy normally.
You can change your mind at any time by clearing cookies for this site in your browser settings; the banner will return and you can answer differently.
05Who else sees your data
Stripe — payment processing. They receive the card data, not us.
Our shipping carrier — name, address and phone number only, to deliver the parcel.
Google (Analytics), Meta and TikTok — pseudonymous usage data for advertising measurement.
Google Workspace — order records kept in Google Sheets for fulfilment and accounting.
We do not sell your personal data to anyone. We never have.
06International transfers
We operate from Hong Kong and our processors are global. If you are in the EU or UK, your data will be transferred outside your jurisdiction. We rely on the standard contractual clauses and the processors' own compliance programmes for those transfers.
07How long we keep it
Order records — seven years, because Hong Kong tax law requires it.
Waitlist emails — until you ask us to remove you, or two years of silence.
Customer service emails — two years.
Analytics data — fourteen months, then deleted by the platform.
08Your rights
Ask what we hold about you, and get a copy of it.
Ask us to correct anything wrong.
Ask us to delete what we are not legally required to keep.
Ask us to stop using your data for marketing.
Withdraw consent for analytics and advertising cookies.
Complain to your national data protection authority.
To use any of these: email hello@mozan.studio. We reply within thirty days and we do not charge you for it.
09Security
Payment pages are served by Stripe over TLS. We do not store card numbers anywhere. Access to order records is limited to the people who need them to pack your parcel and file our taxes.
10Children
MOZAN is not directed at children under sixteen and we do not knowingly collect their data. If a child has ordered or signed up, email us and we will delete it.
11Changes
If this policy changes materially we will date it below and, if you are on our list, tell you by email. Small clarifications do not trigger an email.
Related
A privacy question
Email it and a person will answer.
hello@mozan.studio